Pay per channel. Save as you grow.
Each connected channel is Standard (10,000 messages a month), Pro (30,000) or Unlimited. Every channel you add discounts every channel on the bill, up to 25% off. No setup fees, no per-message overages within your quota.
Pick your channels. See your bill.
Add Standard, Pro and Unlimited channels in any mix. The numbers update live so you can see exactly what you'll be paying before you ever start a trial.
Show discount tiers
| Channels | Discount | Standard per channel | Pro per channel | Unlimited per channel |
|---|---|---|---|---|
| 1 channel | List price | $65.00/mo | $165.00/mo | $400.00/mo |
| 2 channels | 5% off | $61.75/mo | $156.75/mo | $380.00/mo |
| 3 channels | 10% off | $58.50/mo | $148.50/mo | $360.00/mo |
| 4 channels | 15% off | $55.25/mo | $140.25/mo | $340.00/mo |
| 5 channels | 20% off | $52.00/mo | $132.00/mo | $320.00/mo |
| 6+ channels | 25% off | $48.75/mo | $123.75/mo | $300.00/mo |
Three plans. Pick per channel.
The only difference is the message quota, and every connected page picks its own. Two Facebook pages can sit on different plans: the busy one on Pro, the quiet one on Standard.
Standard
10,000 messages/mo per channel. Inbound, outbound and review invitations all count.
Pro
30,000 messages/mo per channel. Inbound, outbound and review invitations all count.
Unlimited
No message quota on the channel. Fair usage applies.
Pricing questions answered.
All the things people ask before they sign up.
What counts as a channel?
A channel is one connected platform property. One Facebook page is a channel, one Trustpilot business unit is a channel, and so on. Adding another property of the same platform adds another channel.
What counts as a message?
Inbound events (comments, DMs, reviews, mentions arriving from a connected platform), outbound events (the replies you send back from Intercom), and Trustpilot review-invitation requests we dispatch on your behalf. Each one counts as a single message against the channel's monthly quota.
What happens if I go over the message quota?
We send you a heads-up at 75% and 90% of your monthly quota. If you hit 100%, the channel stops relaying messages until your quota resets or you move the channel to Pro or Unlimited. The dashboard offers a one-click upgrade so you can keep things moving immediately.
Can I pick which channels to subscribe to?
Yes. You select the specific channels you want to purchase when you set up your subscription. You're not buying a bundle; each channel is its own line on the subscription and you can add or remove them at any time.
How does the trial work?
New workspaces get a 14-day trial covering up to 3 channels, with full functionality. No credit card up front. Pick the channels you want to try, and we'll only switch on billing if you decide to keep going at the end of the trial.
Can I add or remove channels mid-month?
Yes. Adding a channel pro-rates the cost from the day you add it. Removing one stops billing for that channel at the next cycle.
Do you do custom pricing?
The per-channel pricing is the same for everyone. The discount tiers are the only variable, and they apply automatically based on how many channels you connect. If a channel outgrows Pro's 30,000 messages, Unlimited removes the quota altogether, subject to fair usage.
Pick your channels. Start your trial.
No credit card needed. Connect Intercom, pick a channel or two, and see the relay live in 15 minutes.